So we know that brands say a lot of things. They may be the "best" at something, or may be the "only" one to offer a product or service. We hope that we hold a special place in your heart too (or at least your bathroom cabinet), but allow us to explain what we mean by the things we say.
On this post we'll talk about what it means to be a "Family Brand"
We're built on family. My name is Jared, and I am Dr. Mandel's son. Together we launched Mandel Skincare because we wanted to bring the crowded skincare market a line of products that are potent and effective, but also because we want to build a family-like community.
To us a family brand is simple: it's a brand that takes care of their customers as if they are family. That means when you need us, we are here.
Some of the family values we live by are:
- Always do right by one another - If you have an issue, let us know. There is always something we can do to make it right. If you're upset, we are too, so let's work together to find solutions with positive outcomes.
- Be fair - Whether it's pricing, returns, or something else, we want to be fair to everyone. If you ever think we aren't being fair, let us know. We promise to listen!
- Communicate - Communication is the key to any relationship, even one's brands have with their customers. Whether it's live chat, email or another channel, we promise to be speedy and effective communicators.
If there's anything that we can ever do to make you feel more like part of the Mandel Skincare family, just let us know and we would be happy to help.