Our priority is simple. It's you.

Our Promise to You

We strongly believe that our customers are our family. Family is what drives us, and as part of our family, we promise to always be there for you.

Want to get in touch? We would love to chat.

The quickest way to get in touch with a friendly member of our team is by chatting us via email at wecare@mandelskincare.com. You'll be super impressed with the lightning fast speed of our email response time. We typically respond to emails within 1 business hour. After hours or on the weekends, we typically reply within 24-48 hours, but most times much sooner.

When available you'll see a chatbot icon at the bottom corner of your screen where you can chat live with a member of our team. If we are away, we will still get your message and can respond via email.

Need to initiate a return? No problem.

We promise to accept any product back that is unopened and in its original packaging and condition when the return is initiated within 30 days of the delivery date.

Please email us at returns@mandelskincare.com with your order details and return reason in order for us to initiate your return.

General Questions

How can I get in touch with Mandel Skincare?
Where are you located?
Are you hiring?

Shipping, Delivery, & Returns

What is your Return Policy?
What shipping options are available to me?
Where's my order?
Can I change the details of my order after it has been placed?
Can I change the delivery address of my order after it has been placed?
Do you allow exchanges?
Can I return a gift?

Online Shopping

Do you offer gift cards?
Can I cancel my order after it has been placed?
What if an item is out of stock, can it still be ordered?
What if an item goes out of stock after I place my order?
How do I use multiple promo codes in one order?
What payment options are available to me?
Where else can I buy Mandel Skincare products?
Can I get some free samples?


When do products expire?
Are your products organic, vegan, and gluten-free?
Can Mandel Skincare products be used by patients of all ages?
What if a product lists a specific skin type that doesn't apply to me? Can I still use the product?
Why do some of your products have synthetic ingredients or chemicals?
Is it safe to use Mandel Skincare products while pregnant or nursing?
Will any products cause my skin to tingle or get irritated?
Do any products have the risk of cause me to break out?

Ready to shop? Need more help?

For a little extra TLC, email us at WeCare@mandelskincare.com
Click below to explore our family of products.